Quote:
Originally Posted by Buff76
My family of 4 had reservations for two flights each to get to our destination and two flights each returning from our destination approximately one week later. We missed the first leg of our trip but had ample time to rebook and get to our second leg and continue our itinerary. We were unable to do so as US Airways cancelled, without permission or even notification, our entire itinerary. 4 passengers X 4 legs. Our vacation was ruined and their only offer to rectify their mistake was that we could use the tickets within 1 year for the same travellers for a $150 change fee per ticket. I have been unable to find any policy that supports their ability to cancel my flights and keep my money. They have horrible to deal with and have made NO attempt to make this situation right.
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They did have permission. When a person buys a ticket for travel, the purchase creates a contract. Part of that contract is the dreaded Contract of Carriage. This is a quote from that contract that gives them the absolute right to cancel all segments unused after you no-showed for your flight.
4.3 FAILURE TO USE FLIGHT COUPONS
A customer who, due to a cancellation or delay of a flight or a voluntary change, does not fly a segment
of his or her itinerary must notify US Airways of any alternate travel plans prior to the originally scheduled
flight departure to avoid cancellation of remaining segments. Depending on the changes made
and the ticket issued, additional charges, including a change fee or refunds, may apply.
Page 10, Para. 4.3