Complaint: Canceled / Delayed / Overbooked US Air cancelled our entire vacation itinerary
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  #5  
Old Nov 1, 2012, 5:21 PM
Matt_FLL Matt_FLL is offline
 
Join Date: Nov 2011
Posts: 100
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I am curious… was the ticket re-issued on US airways by a US airways agent? If so, that agent had a duty to notify you about the Contract of Carriage terms which would automatically cancel your other segments. You would have leeway for them to waive the change fee, but you’d have to go through Customer Care. They should have found a way for you to buy your new flights while reinstating the remaining segments.

If the ticket was issued any other way or on another carrier, you did break the rules of your US airways ticket. The Judge took the time to copy and paste the Contract of Carriage which states it rather bluntly. I totally understand that few people read or understand the Contract of Carriage and/or the fare rules. But that is what you “signed” when purchasing the original tickets, and I think the change fee should apply. Remember that other people paid high fares for a refundable ticket. It would be unfair to those passengers to waive this for you.

Last edited by Matt_FLL; Nov 1, 2012 at 5:23 PM.