My explanation is not an excuse for announcements not being made to keep you informed. Something should have been said. Now that being said, was this a maintenance delay? The reason being, dealing with the maint. personnel trying to get information is not an easy task. Interrupting them while they are working and then trying to get an update is sometimes like going into a lion's den. They can be a different breed. They give little to no info and then to go back to the gate and make an announcement with what they give is not easy. Again, they should have made some announcement but IF it was maint., that is sometimes what happens.
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