[thtecc]

I purchased a flight from Santa Ana CA to Cologne/Germany w/ return to Santa Ana on 9/20/2008 to visit family and go altogether on vacation.

Today I receive a call from Continental that they will discontinue the flights to/from Cologne as from 9/6. Instead they offered me a flight from Frankfurt.

When I asked customer service that they had to also cover the leg from Cologne to Franfurt they said they are not going to do it. They offered instead to cancel completely the flight and fully refund me. I tried to explain to the agnt that at this time of the year all flights to/from Europe are fully booked and it would cost me a lot more to purchase a new ticket, if I were to find an identical one. If I were to accept the refund, I was risking not to find one at that time that I have planned vacation with my employer which would mean complete cancellation and not be able to visit my family !

When I tried to tell them that had I make any changes myself to the ticket, Continental would charge me a fee & therefore by the same token they are obliged at the very least to cover the expense of the train ticket from Cologne to Franfurt they refused that too !!!

Then the agent connected me to the supervisor Mr John K on 7/10/08 ~ 9pm PST who in a very arrogant manner and with an attitude told me that this is it and they have nothing else to discuss or offer and he hanged up on me as soon as I attempted to complain.

I wonder is either anything I could do about it. I just can't believe the attitude of the Continental superisor and the fact that Continental can dishonor tickets just like that and get away with it.



T H