[lmb0426]

On July 12, 2012, I booked a trip to Florida with a girlfriend to coincide with our husbands' hunting trip - November 14th to 19th. At that time, the purchase price was $367 for 2 round trip tickets from Detroit to Tampa, seat selections and one checked bag each for both of us.

Today, I attempted to log in to print our boarding passes with no luck. After finding a telephone nubmer for Spirit, I called the 800 number. The first person I spoke with (who I had a hard time understanding) stated that my reservation had been cancelled on September 21, 2012 on-line and there was nothing he could do about it. I explained to him that that was impossible because not only did I not cancel my reservations, it would have been impossible because I was out of town in northern Michigan and DID NOT HAVE INTERNET access which I can prove because there were 4 other people with us. After getting nowhere, I asked to speak to a supervisor. After being put on hold for more than 25 minutes, Baxtin came on the line and it was like he was reading from the same script. All I wanted was to have my reservations put back - which Baxtin said they could do but now the price would be $801.00 - UNBELIEVABLE. I then requested a manager at which time I was again put on hold for more than 15 minutes and spoke with Phil (another mouthpiece) I got absolutely no where. i asked for the e-mail confirmation that was sent by Spirit when the reservation was cancelled - they could not produce it for me. I also said no credit was placed on my credit card - Oh didn't they mention, I have a credit on my Spirit account - I DON"T WANT A CREDIT ON MY SPIRIT ACCOUNT. After a bit more back and forth, I was assured that a refund would be placed on my credit card.

I find this whole situation completely UNBELIEVABLE! I then attempted to call Spirit back and I asked to speak with a "manager in the United States" and was informed that there were none!!!!!!

I am sooo upset - no long weekend in Florida and terrible customer service!!!