The luggage lost and found service in NY is terrible. All you get is a message when you call to speak to a live person and no one ever calls you back.
My elderly parents flew in to NY from New Delhi via Abu Dhabi, and they left their blue carry on bag (with Reebock written on it) with my father's shaving kit, home safe keys and prescription medicines. I have called their service three times and no one has bothered to call back.
Typical after sales service. If ayone from Etihad reads this message, please email me at
anupkmisra@yahoo.com