Complaint: Customer Service Treated poorly by Customer Service
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Old Jul 11, 2008, 6:08 PM
Butch Cassidy Slept Here Butch Cassidy Slept Here is offline
 
Join Date: Mar 2008
Location: Nearest Airports: COD, BIL, WRL
Posts: 577
Default Lufthansa, or take Continental's crumbs

If Continental ("CO") offered you a refund, you're probably screwed as far as getting CO to take you all the way from John Wayne Int'l. ("SNA") to Cologne. Chances are, if you read Continental's contract of carriage (on their website) there is, most likely, a section that lets them do this.

If you haven't, already, re-booked, and CO's refund offer still stands, for $2,000, Lufthansa ("LH") will sell you a ticket from SNA to Cologne ("CGN"). On this ticket, the SNA to San Francisco part is with United Express, and the Frankfurt to CGN portion is with Deutsche Bahn (rail.)

LH is one of the few airlines which reported a profit this year. In-flight, their attitude is worlds apart from any US-based airline. On the phone, they can be as nasty as American or any of the low-life US guys.