Complaint: Canceled / Delayed / Overbooked No refund / flight
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  #5  
Old Jul 14, 2008, 4:41 AM
Mikel7777 Mikel7777 is offline
 
Join Date: Jul 2008
Posts: 4
Default Wow
I called back to AA and pretended I've never talked to anyone before, and got someone that was very help-full.
She changed the whole booking to eliminate the Aloha segment. It caused it to have 1 stop instead of 2, for both outbound, and the return trips. IAD to LAX to LIH, and back the same way.
I was not charged any extra fee or penalty for the change!

Amazing that one AA employee can be so bad, and 1 hour later another employee can be so help-full.
Last edited by Mikel7777; Jul 14, 2008 at 4:44 AM.
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