[jrack85]

On a recent flight (7/4/2008), from Atlanta to Las Vegas, my fiance and I along with my 8 month old niece, had to sit trapped on a Delta 767 while workers tried to fix the air conditioning. It was 90 degrees plus outside and probably 100 plus inside.Another passenger asked if we could go back inside and wait in the cool of the terminal. He was told the door was shut and no one could exit. I asked for some ice and a paper towel to help keep my niece cool. I was told they were serving First Class and someone would be back after we had taken off. One hour later we took off. After we got in the air, flight attendants started up the aisles, serving and we were passed up. I asked the F/A why they passed us and she justed laughed. After contacting Delta customer Service about this ,their response was about being competitive in industry and that they hoped future flights with would be more problem free. Thats it!! So poor service is now a part of the competitive nature of Delta?? I'm really confused.