Complaint: Customer Service Extortion
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Old Nov 21, 2012, 1:56 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Just as an aside, did you purchase the two additional one way tickets from US Airways or another carrier?

The airlines will fall back on the Terms and Conditions to justify their actions. Almost all the main carriers have this policy, which is designed to support their bizarre and somewhat complex pricing structure. Many airlines price one way tickets higher than advance purchase returns. As a result, many passengers travelled only one leg and threw away the rest of the ticket. Instead of changing their pricing policy to something more rational, the airlines responded by cancelling the whole ticket for no shows, with no refund.

On the other hand, if you purchased your one way tickets from US Airways, they would have a hard time justifying their loss of revenue argument.