xjcaptain is right. It is one of the busiest travel days of the year. long security lines are ran by the TSA and NOT the airlines (I dont know why people think they are). Even though your plane was still sitting there for 15 minutes at the gate, the paperwork was done. weight and balance was done. to let you on, they would have to redo all the paperwork, and that would cause a delay. then they let you on, but your bags dont make it so you would complain about that. sure, you may have thought you allowed enough time at the airport, but like what was said, its a very busy travel day. I dont always think that "you get what you pay for" is always true. In spirits case, yes, however, the plane leaving on time and you missing it, is not spirits fault, but bad customer service is.
I just worked a flight (charter airline) to the bahamas. we MUST wait for all passengers due to it being a charter. We had people check in AT departure time (WTF!!) had to wait,pilots had to redo all paperwork since we were already told all passengers were onboard. then we had to wait an extra 20 minutes for their bag. they caused an hour delay.
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