Complaint: Customer Service AirTran Airways - WORST customer service ever
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  #6  
Old Jul 18, 2008, 11:39 AM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
 
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197
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Airtranisawful:

Airtrans "contract of carriage" and its website both clearly state "passengers and their baggage will not be accepted at the ticket counter less than 45 minutes prior to the scheduled departure of their flight".

You state that you arrived at the counter 41 minutes before departure so you did not meet the cutoff and Airtran had the right to not take your bags.