They made no real apologies, made no attempt to even explain their policy, no attempt to make us aware of the policy before we arrived
Whether or not you were spoken to in this fashion, I have no idea , but have some serious doubts....however, whats this about them making no attempt to make you aware of thier policy? All airlines have thier own policies as to check in and baggage acceptance, it is up to the consumer to research this info and actually it is very simple. Guess what? It is on their website...check it out
http://www.airtran.com/policies/chec...spx?nav_id=160
If you are driving 60 in a 35 mph zone and get pulled over and an officer gives you a ticket, is it the police departments or highway dept. fault because you did not read the speed limit sign? Perhaps the highway dept should have sent you a notarized letter advising you of this. People need to be responsible for thier own actions and stop blaming others. Bottom line....you arrived too late for flight per airtrans policy. They should have put you on the next flight available though, as far as any add/collect charges, I have no idea what their policy is.
Just a little FYI, if a person arrives too late for flight due to thier own accord, don't start sceaming at the agent. You will get much better service if you acknowledge you were in the wrong and they may not even charge you a additional fee.