I have began to loath US Airways service due to the below:
1. Yesterday my flight was at 8:20 AM , reached airport at 7 , boarded the flight at 8, now waiting for the flight to depart , instead after waiting for 1 hour sitting in the flight we get to hear that there are some maintenance issues working on it, wait for another half an hour now there are visibility issues in Washington DC and flight has been postponed please get down from the flight and wait at the Gate till further update. Wait for another half an hour and now the flight is cancelled still wait for next 10 minutes for further update.
This is the end of my patience as I was supposed to reach office in DC by 11 and here I am still in Orlando after wasting all this time. I discussed with my manager decided to work from home this day and asked for next day flight.
2. Today reached airport by 7 , boarded flight at 8 for 8:20 AM flight and once again its 10:30 and after sitting in flight for more than 1 hour we have been asked to get down from flight as there are maintenance issues and they don't know when can the flight depart. This week is so crucial for my work as we have some very important deadlines and due to this lack luster service my 8-12 (depending on when will i be able to reach DC today)crucial hours have been wasted.
Note 1: Its the same flight number on both days and after making the passengers wait in the flight for 1-2 hour these people realize that there is a maintenance problem , which itself shows how much US Airways care for their customers time.
Note 2: I am a frequent traveler, before US Airways I use to travel with United and was so happy with their service , and even travel rewards for that matter. Wish had chosen a better alternative when I switched from United to US due to less frequency of United from MCO to DCA.
After all this when we complain to US Airways , all we can expect is "We apologize for the inconvenience caused"....
