Hi Cazzi,
It's been a long and tiring process to get my money back. In order to protect my interests, after 2 days shy of the one month period from the double charge (VISA won't protect me after) I had filed a charge back dispute with VISA.
A few days after that, I received an influx of calls from supervisors/managers from all over Abu Dhabi. I'm not sure if this was due to VISA throwing the hammer down, or them finally getting to my emails (as they claim) but I eventually spoke to a manager that was able to help me out with my issue.
After providing proof of my VISA statement, I was called today (again) by an Etihad Rep who asked for the last 4 digits of my CC as she said they will be refunding the money and accelerating the process considering today marks the one month and 10 days period since my debacle.
It's also only fair to mention that Etihad suggested I create an account with them and they were going to credit my account with 10,000 Miles + my flight miles due to this incident. I can't login to the to the guest services account to verify that though as nothing happens when I put my number + password and hit login. The page does not change.
Either way, I thank you for coming on here and attempting to help but all is done now. It was never about the money to be frank. I knew if there was really a double charge (which there was) I would get my money back eventually. It was more about the treatment of the Etihad Manager at the CDG airport which was downright humiliating and more so embarrassing for someone like him/her to be representing Etihad as this level.
I'm certain Etihad prides itself with it's countless awards and recognition but unfortunately I did not get to experience that on my first attempt flying with you. In order to protect the Manager's name I will not mention it here, but I have reported his/her name to the Manager that called me from Abu Dhabi.
What will be done to him/her, I will probably never know. On a personal level, I'm over it even though it was shameful, but all this fuss was mainly to inform someone at Etihad so the next flyer who falls into the same issue as me does not get treated and threatened indirectly by being given an ultimatum in the form of "either pay (again) or stay here"
If you are interested in learning or pursuing this further, then be my guest, but like I've said I'm over this. Thank you again and have a good day.
Case # 117743
Guest Service # 100121775261 (if you would like to verify my account for the added miles, 10,000 + flight miles)
Regards,
H
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