Hi Pattis,
I appreciate your advice, and admit that my explanation of my situation was vague and could have led you to believe the situation went down like you seem to think it did. I was trying to be as concise as possible, as so few people out there are willing to read long messages/reviews.
I didn't start screaming from the beginning, I asked for an explanation as to why they would not take my bag. As the price of the ticket includes my bag being checked- I was entitled to this explanation which was never provided to me. I think some of the disconnect happened because I got the tickets through cheaptickets.com- who absolutely did not make me aware that Airtran's baggage cuttoff was a full 15 minutes earlier than all other airlines. Airtran themselves could have emailed me, but they didn't, and as they didn't, I assumed they were a normal airline with no unusual standards. Again, the onus for that assumption is on me, you are right.
I may have gotten a little more upset- though certainly nowhere near screaming or degrading the employees who were just trying to do their jobs, when they would not give me an explanation or the chance to speak with a manager. Of course speaking with the manager turned out to be even worse.
My father has worked at Continental Airlines since before I was born. I know the airlines pretty darn well as my parents also divorced when I was young, I think I spent a good majority of my childhood in the airport, and am very familiar with the standards.
But hey, let me thank you for not calling me a liar about being verbally abused. I understand having serious doubts- I couldn't believe it happened either. It just hurts when you are treated horribly and then people with no stake in the matter at all make their little judgments publicly about the character of a person they have never met.
Again though, thanks for the advice!
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