not allowed to board
I had i flight booked with IBERIA on the 16th of december, i got on the airport on time, done my check in but had to pay for a over weight luggage.... unfortunatly the person that served me at the desk was so lazy that by the time she finished she realised that it was too late to board.
Right now no one is takin any responsability for anything, they say there is nothing they can do about it.
Iberia's customer service is very bad, they employes are very rude,they have no manners.
I lost £1566 and no one is interested in solving this problem.
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