The numbers are also misleading because most people do not even know they should complain / are too exhausted to complain/ don't know their rights/ do not know where to complain.
Really? they are one of the largest carriers? lol, that is just my own ignorance. I just assumed because I had never heard of them before this happened. May be they just don't advertise much. Hm.
Thanks for the helpful info abutter...
