Hi NAVEENKUMARAK,
Firstly I am sorry to hear about this situation. I have been in a similar situation with another airline and I thought I maybe able to give you some information and advice that could help you.
Now as far as I am aware when luggage is checked-in even though the airline have taken it from you in the law for Airlines and Air Travel it states that the airline will not be responsible for it, which I totally disagree with.
Now In my situation I lost a full 20KG bag full of clothes, gifts, jewellery and other such items. This happened a few years ago and still to this date I have not received the bag but I did receive compensation in money from the airline for the loss of the bag.
Now I filled in a claims form and sent it away, got no reply, I phoned about it and was told to send in another by fax to the office in my local area (the nearest was in London, England as i'm from England) Now I still got nothing back from this aswell and sent them an e-mail stating if they didn't deal with my case properly and in a time scale of 2 weeks, which I think is sufficient enough, I will be going through a solicitor who will deal with it for me.
I went to my solicitor who sent the airline a letter on my behalf with my case details and within a few weeks I had a cheque for the compensation from my solicitor who took a small fee for his troubles.
I would suggest that you call the Airline and speak to a manager, every person you speak to, note down there name, department and the time and date for your records. Advise them if your problem isn't responded to or resolved within a time frame that suits you (say 2 or 3 weeks) then you will be going to a solicitor.
I hope this information and advice has been helpful and I hope you get your goods back or money as compensation for your losses.
Shaz
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