Handles, wheels, and straps simply break through normal wear and tear and frankly, usually break when a bag is overloaded ... it happens all-the-time. Hey, put 50 pounds in a bag rated for 30 and disaster will happen.
If you want wear and tear to be covered, take out travelers insurance that will cover that kind of damage for your trip ... or I personally recommend purchasing a bag that comes with a lifetime warrantee. I have met passengers with such bags and they say .. hey, It's rare, but when a wheel pops off, the luggage company will replace the bag or repair it.
We want to make sure that you get your items when you arrive and the sortation system used to make that happen is rough on luggage as well as equiptment used to load the flight, and simply shift during flight can cause minor damage to bags. By the way ... last year all airlines had the best on time baggage statistics in the history of air travel. Yes, ALL major airlines.
We love our passengers, really we do and we do our best to make sure that you get your bag in one piece ... and most of the time, the bags arrive on time and in tact.
