To whom it may concern, Your airline caused me a lot of inconvenience. My flight was at 520pm, on Jan 1st 2013. I was at the airport in plenty of time. When I arrived at the gate after a long security line, to find out the plane left at least 5 minutes early, leaving not only me but 9 additional passengers on same flight stranded. I was very upset to find the women at the counter very rude. They really didn't seem to care. Your airline cost me quite a bit. To have to call a ride and them use their gas and tolls to come back and pick me up again and turn around and have to bring me back for my flight the next day. Not to mention you cost me a day's pay due to not being able to get home in time. I normally fly Southwest, but thought I would try your airline. I will be returning to southwest unless I am compensated for my loss. Flight #615 Confirmation #B64D3F. I would appreciate your consideration in this matter. Thank you Vicki A Carrow E-mail
vickicarrow1923@verizon.net