Shockingly bad customer service
Air Europa cancelled our flight on 23rd Dec from Havana which meant we arrived in London on Christmad day stranded as there was no public transport running. Their Customer Sernce was so bad it is shocking. They did not want to know. We explained the situation that we would live 2 hours away from London and that we would be stranded in London as there is no transport on Xmas day and asked them to help us but they did nothing.
We missed Christmas day with our families because of them. Their staff were so rude its beyond acceptable basically saying they couldnt care less. In Havana my husnad asked for at least an upgrade on the way home and they laughed and went what for?
We have written to them to compensate us for the flight cancellation but reading other travellers reviews we already know they are going to fob us off.
I travel often and use Emirates or BA regularly, this is my first time going long haul with another airline. I wont be repeating this mistake again. A word of caution if you are flying with them, apparently they seem notorious for cancelling flights and then fobbing customers off when they want to be compensated.
Pay a little extra and travel with peace of mind, dont use these cowboys!
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