Alitalia frequent flyer program
Alitalia claims it is part of the SkyTeam group yet I've tried on numerous occasions to have them book me a flight with their partner Delta. It has never happened. Today I tried again and their hopeless call center in Albania (just as hopeless as their former one in Buenos Aires) tells me they do not have an arrangement with Delta or other airlines and you can only use their points on their airline. This means their website is misleading customers.
I don't expect this bothers Alitalia as they are completely oblivious to requests for such things as missing miles. I wonder how they can continue to provide such dreadful service and stay in business.
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