I agree with FAA..this is definitely a travel agency problem. You have the option of complaining formally to the agency specifying what they told you. Many people in this situation have misunderstand how the system works. It may be, for example, that Emirates charge a change fee of £75, but in addition you also have to pay any difference in fare between the fare at the time you booked and the fare on the day you made a change. This should have been explained to you by the agent. If you get no response from them, you can escalate your complaint to the Association of British Travel Agents who operate an arbitration scheme. You can write to them at
ABTA Ltd
30 Park Street
London
SE1 9EQ
This dispute has nothing to do with Emirates and you will not resolve it before travel. I suggest you pay, travel and follow up on your complaint afterwards. If you attempt to cancel and re-book it is likely to cost you considerably more.
Last edited by jimworcs; Jan 14, 2013 at 9:51 PM.
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