Complaint: Customer Service Poor Customer Service!
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  #4  
Old Jan 17, 2013, 6:07 PM
Anatoliy Suprun Anatoliy Suprun is offline
 
Join Date: Jan 2013
Posts: 2
Default I was taken away from my flight....

Dear Administrator!
We draw your attention to the unacceptable behavior of your employees.
Our flight 758 (Aruba-NY) on January 15, 2013 was foiled by one of your flight attendants under the protection of Captain Ken Mautino.
On that day, my friends and I arrived to airport of Aruba in advance. We went trough dual control by the local administration and the U.S. border control. So we passed those controls successfully.
On the plane, we had observed unacceptable behavior of one of the flight attendants. "Immediately take your seats!"-Commanded she to my friends. Her vocabulary was obviously missing any nice words like PLEASE/WOULD YOU/THANK YOU... etc.
As she passed my seat, she told me to turn off my telephone. I told her that my phone is in safe AIRLINE MODE, and I let her see it. At the same moment she threatened her finger and yelled, "I said, turning off the phone at all!"
I told her that her behavior is unacceptable. And this kind of voice and the way to approach looks familiar to me from the jail movies.
Then she got in touch with the captain and demanded to remove me out of the flight for security reason. (Now any rodness or other misbehavior could be covered by "Security Reasons").
I stepped out from the aircraft with the captain of that flight Kenneth Mautino and I explained to him the entire situation. Captain Mautino allowed me to take my seat back.
When the flight attendant saw me on board again she start to scream out that, I am not allowed to fly with them anymore. The captain just repeated after her that I have to leave the flight.
Before I left the airplane, I asked the name of that flight attendant since she did not have her nametag on.
Captain Mautino did not give me any answer and asked me to leave the aircraft again.
Leaving me out of the flight captain Mautino did not even asked whether I have enough money in excess of unplanned stay on the island.... In addition, I am sure the captain knows that Aruba does not even have a US Consular Office to help the US citizens in case of emergency.
I take the whole incident as a demonstration of personal dislike to me by your staff. I take it as a demonstration of not neseserelly power of the representative of JetBlue company. And I take the situation like the leaving an U.S. citizen in danger abroad.
I request immediate internal investigation of everything what happened to me back to that day. I believe the strongest action what could take a place it is to ask me to give up my telephone during flight time.
Please keep me informed ASAP.
Otherwise, I have to take legal actions.