If I may ask, you say you have assisted the customer on this board, how so? He has heard not a word, not even a form letter, for almost a month. In fact, you tell the OP in your first reply in this thread that it will be looked into "without delay". Does that mean only that, looked into?? No action or correspondence?? Just looked into?? I have never seen a request for anything at my former airline take a month, and especially no contact with that passenger for that length of time. I stand by that this customer has been failed and it is pathetic that he is treated this way.
Last edited by The_Judge; Jan 21, 2013 at 3:50 AM.
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