Complaint: Customer Service Problem with voucher--is this normal?
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  #5  
Old Jan 24, 2013, 8:56 PM
Matt_FLL Matt_FLL is offline
 
Join Date: Nov 2011
Posts: 100
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Yes-- go with what The Judge says. As a former airline employee, he knows best, so don't give up.

As I say, There are lots of conditions to using the value of a previous ticket. For example, his previous ticket must have been cancelled BEFORE departure, or else it becomes valueless. It's an airline -- they will make it as difficult as possible to use the credit!

Assuming you met those conditions, you absolutely deserve to have to rectified. Don't give up just because you already paid the credit card bill. You deserve to get your money back!

Last edited by Matt_FLL; Jan 24, 2013 at 8:59 PM.