[Symbow]

Booked seats for 6 persons on a Family Holiday/wedding in Boston for November 2012 in May 2012. Flight BA 213 on 19.11.2012. On 18.11.2012 I decided to reserve specific seats on the plane for us, using Ba's site.
I have confirmation E mail that the seats requested were allocated to us and that monies had been received for this reservation (£168).
At the check in the following day the Staff knew nothing about these reservations and the seats had already been allocated to others. We were allocated two groups of 3 seats on opposite sides of the plane which meant that one couple had to sit apart. We are all OAP's.
Upon return to the Uk wrote to Ba's Customer service on 29.11.201 and finally received a reply on 11.12.2012 indicating I should fill in a refund claims form.
I duly completed the form on 13.11.2012, have confirmation E Mail.
On 14.12.2012 received E Mail indicating my claim could not be processed as it was " out of time".
On 18.12.12 I wrote to Ba's CEO (Mr Williams) recorded delivery but at this date have not had the courtesy of a reply from him.
On 7.1.2013 received letter from BA's Customer relations dept saying they had passed the matter on to the Refunds team.
As I had heard nothing further I wrote to the Refunds team on 19.1.2013
recorded delivery, still no communication.
No refunds have been made to my Paypal account and no contact from BA.
Can any one advise me of any other avenues to persue to get my money back.
I have also been in touch with the Civil Aviation Authority but have not had any further communication from my original contact even though I have sent copies of all correspondence