[Ben]

I am platinum card member of Air France, I think this membership is quite something in AF. I had lots of horrible experience with AF but always thought it was just bad luck! But this time they really teach me something, no such thing called worst, only worse and worse to reach the new record!

jan 17, I took AF from Milan to Paris and I forgot my iphone5 after I turned it one before leaving the gate!

I asked for help 15 mins after I arrived Paris CDG T2 lounge!*

1st staff:"the plane was cleaned and no phone was found"
Then I showed them iPhone locator app the phone was still in the plane!

2nd staff said "I DON'T KNOW WHAT TO DO" X 2 TIMES!

3rd staff said: "I can only help if u go out the immigration and fill the form, we cant do anything without the form, ITS UR OWN FAULT TO FORGET UR PHONE"!*

I called call center in paris and reached lounge supervisor! she sent a telex to Milan airport to request, and promised i can get update in lugg center in my next destination. *The call center staff also gave me a no and stated its a special no ONLY for TOP TOP MEMBER! *While the*3rd staff commented aside: YOU SEE OUR SERVICE IS GOOD!!).*

Unfortunately, I WAS REJECTED in AF lugg center and asked me to contact call center which only open mon-fri 9am-5pm. Yet I called the very special hotline only for hi-end clients as they stated(00 33 1 48592000) YOU KNOW WHAT? ONLY FRENCH SYSTEM AND REQUESTED ME TO SEND MAIL TO CLAIM EVEN I GOT SOMEONE IN THE END!

- is this the right service to your clients?
- your staffs can't react immediately and in proper way.
- if platinum member got this treat, I can't image what others get!
- the photo was on in the plane, u don't care about security?

I admit it's my fault to forget the phone, but all the services I got only killed all the opportunities to get the phone back!

NO REPLY AT ALL till 4th day and only gave me info of "checking now"! Nice attitude is good approach but in the end of the day, people are expecting REAL ACTIONS of IMPROVEMENT! I don't know with thousands of complaints in the market, AF only keeps spending money in shooting nice advertising instead of improving the system and people's quality! *Do you know people actually talk to each other and share their bad experience everywhere?*