Dear jujuma,
First as an employee of an airline, please let me tell you that I found your post rather distressing, and I would like to apologize for the trouble that befell your grandmother. I find it disgraceful that not only were the staff incompetent in their duties but failed to correct the mistake in a timely fashion and then had the audacity to send you a $75 voucher and I can understand how you felt that that was a slap in the face. While I cannot recommend making any further attempts to try and resolve this issue with Delta for obvious reasons, I would bring this matter to the attention of the DOT and the FAA for that matter. I am sure that the DOT and FAA wont look kindly on Delta for this screw up and if you choose to, you may make a claim in small claims court to refund the cost of the entire ticket which is the least that can be done for you. As I am outside the US, I obviously cannot make any guarantees on the success of any litigation but I did want to share what I am sure other people such as jimworcs, who is very knowledgeable will say or have said in similar posts. I hope things work out for you.
All the Best!
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