Quote:
Originally Posted by jaco
Qatar is not just lousy. They are dishonest. In March 2012, I flew from Paris to Entebbe (Uganda) with via Doha. My luggage was lost in Doha and took 12 days to be finally retrieved and delivered to the airline office in Kampala (Uganda) where I reside. When I opened it, it was sheer chaos and destruction, and half of the content was missing. I was told by Qatar Air rep in Uganda this should be taken care of, and to file a claim ,which I did immediately. Eight months and many unswered calls and emails later, I now got a letter saying the bag was never weighed upon arrival therefore there is nothing they can do. Nice service.
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After posting this complaint, I suddenly got a call from the airline rep apologizing for the delay and got my claim paid 2 weeks later! The amazing power of negative advertising...