Quote:
Originally Posted by The_Judge
Great advice. I wish all passengers would read your post. Well done.
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It does not always help!!
I purchased a ticket for my wife and I in aug 2012, the ticket booking confirmation clearly stated:
Fare rules
Change your flight: Permitted at a charge of EUR150.
Cancel your flight: Before departure permitted at a charge of EUR250.
After departure refunds are not permitted.
Refund administration fee: Etihad charges service fees for all tickets being processed for a refund, in addition to any fare penalties applicable.
A week of so before departure ( flight ZEDSFY Dublin to Abudhabi, dep Nov 15, 2012), my wife was diagnosed with a detached retina and had to undergo emergency operation.
I contacted Etihad to cancel the ticket, they first told me that the ticket was not refundable.
I informed them of the stated fare rule and that I was willing to pay the charge.... as of today...after several email/phone exchange... not conclusion... the last email asking for status was Jan 31, 2013 (to Etihad Guest Affairs Premium) has yet to be answered!!
The Hotel in Abu Dhabi did reimburse us, even the taxi company!
My wife is still under medical interdiction to fly today!!!
A disappointed Etihad Gold Guest Member !