How would the cockpit crew have known about bad information about gate changes, and how you had been mis-informed about the gate info from gate agents. Most likely they had checked in at their operations area, saw their plane and gate assignment, and went to work. Many times the monitors in the airport are run by the airport itself, and can not be easily changed by airline staff. The runaround shouldn't have happened, and proper information should have been provided, that is not in question. As far as the cockpit crew, they are busy getting the aircraft ready for the flight, and a rarely aware of boarding issues, especially issues that happen at the gate.
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