[Upset w/reservations]

I was very frustrated with AA yesterday and when I talked to the phone operator at AA she didn't really seem to care. I've been a Frequent Flyer with AA for almost 20 years and when possible I always fly AA and I tell my friends and family that AA is one of the better airlines to fly on. Well, I definitely wasn't satisfied yesterday and I have already talked to some of my friends and family members about my disappoint with AA.

What happened was that I had tried to book an airline ticket with AA online and kept getting booted off and after an hour and a half of getting booted off the AA website and trying to get back on I finally got frustrated and called the 800 number for AA to book my ticket over the phone. The problem with this is that I had to pay the extra $25.00 to book my ticket over the phone. I explained to the AA operator that it wasn’t possible for me to book it online and she basically said she couldn’t do anything about. I booked my ticket and then called up my sister to ask her if she had any problems and she said she had the same problem trying to book her AA ticket the day before. Furthermore, the operator had said that she had talked to another customer earlier that day that had the same problem. I don’t think I should be charged the $25.00 if I’m not able to book the ticket online.