Addtnl
After all the problems above, I went to do my webcheckin and cannot get my boarding pass because they need to verify my documents - because after entering my passport info 3 times (once when booked and 2x today while trying to checkin) agent said my passport info is missing.
She checked with 4 different supervisors on the upgrade problem as well. One said they cannot touch ticket since bought from travel agent (that is BS, they can) next one said they can but would charge fare difference and wanted to charge me $2,200.00 more money (they are still holding my $459.00 - verified amount and now I wont have that money for over a week minimum while on vacation AND do not have any upgrades - only in coach).
All supervisors are mechanical just stating policy and not doing their job as a supervisor who have the ability to do exceptions and resolve issues - to do whats right by the customer when there is a problem that they have caused. They all refuse unless you dump them a lot more money. I will not pay them even one cent more from here on out and NEVER fly United again! Over 6hrs this morning after 3hrs sleep trying to resolve everything from upgrade to even checking in.
But I was promised I would have no problems checking in at the airport. YEAH Right......excuse me if I have no faith in United anymore.
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