Complaint: Customer Service Rediculous Fee Rip Off
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  #5  
Old Apr 8, 2013, 3:47 PM
stonecold_1981 stonecold_1981 is offline
 
Join Date: Feb 2011
Posts: 124
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Quote:
Originally Posted by AirlineSympathizer View Post
It won't change anything. If such rules were passed, they would have a "redemption fee" or raise the number of points needed. The cost of the item is the cost of the item, no matter how they break it down or name it.
Actually, it DOES change everything! If they raise the number of points needed, they become uncompetitive with other airlines. Hence, they will NOT do this.

Even with the current fuel surcharge, they are already uncompetitive, but at least they can "eye-wash" the customer and lead them into believing they are competitive (with respect to the number of miles/points required).