Quote:
Originally Posted by sandeep
This is regarding my visit from USA to India and back.
1) When I visited India, my luggage came after 3 days.
2) When I returned to US, the experience was close to a night mare.
First the flight from India to Dubai was delayed by 2.5 hours and I missed by connection flight from Dubai to NY. They booked me into the next days flight from Dubai to NY.
3) I stayed in a hotel in Dubai, where other than free food, everything was expensive (internet, phone).
4) The people at Dubai airport are extremely unfriendly and when you talk with them, you feel like talking with mentally retarded people.
5) Reached NY after a long time and found out that my next flight to Denver had been booked (by emirates, after 1 whole day delay at Dubai) in a wrong way, resulting in further "running around" in NY airport. The local jetblue airlines ground staff have to contact emirates on an hour delay phone call to settle the issue
6) Then I arrive in Denver to find that I have not got my luggage!.
This would be the last time, I would be doing anything with this highly incompetent airlines. I urge you to use Qatar airlines.
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In regards to your post,
1. As I am sure you are aware, the art of moving many thousands of passengers along with their luggage between countries is a difficult one and the logistics involved are massive, so please consider the fact that yes even though a mistake was made, your luggage was found by Emirates and returned to you with nothing being lost and in a timely manner.
2. Flight delays do occur and it is part and parcel of air travel, this fact has to be accepted and understood by all passengers and especially so if the delay occurs due to a weather delay as the safety of pax is always the number one priority for all airlines.
3. It is your responsibility to ensure that you have sufficient funds during your travel and it is in the right currency. The most common currency being USD ($). The fact that you have raised this issue is moot and inconsequential to your argument.
4. I am based in Dubai and travel regularly through all three terminals and have found staff nothing if not helpful and especially so in the Emirates Terminal 3.
5. Emirates has done its part and has rebooked you without any charge, you should be grateful to receive this as most US carriers and some other international carriers will not even do this. That you are not happy with the arrangement it has made is stupid considering that you have reached New York safely (albeit "after a long time"). I strongly urge you to stop watching Star Trek and other sci-fi related programming and return to reality as your "long time" is the exact amount of time it takes for that flight or any other flight to fly direct from Dubai (14 hours, 20 minutes).
6. Please refer to the first part point 1 and also it is your responsibility to follow up with the airline and try to help them by providing them information so they can locate your baggage. I am sure that they will be happy to help you. As you have not provided any up to date information regarding this, I am unable to comment further.
I hope you have found my reply sarcastic, vociferous, insightful and helpful in make you understand that airlines consist of human beings who like you are fallible and are able to make mistakes.
"And as always, have a nice day" - FPSRussia (
http://www.youtube.com/user/fpsrussia)
rgpnz.