So sorry to hear about your battle since 2011. You deserve to be compensated for your perseverance alone. It is inspiring to see that you continue to fight the battle and get the word out. The rep at US Airways should be ashamed of him/herself.
We all hate airlines, otherwise we wouldn’t be reading this page. I would be devastated if I were charged $2,698.00 without my knowledge. Especially for crappy service! What happened to you is wrong, sickening, and a reflection of poor telephone customer service provided by the airlines.
I truly believe that you—individually--deserve a refund. Clearly you are an honest and smart person based on your writing. However, I do agree with the decision of US Airways (and BBB’s case closure). I say this from the standpoint of your fellow passenger. I would be subjected to much higher fares if a dishonest person could claim that they were misquoted by a Sales rep on the phone and requested a refund AFTER the service was rendered. I also would be subjected to higher fares if they took the time to record, archive, and investigate each phone dispute. And I would be very frustrated if I were in a traffic jam (like you) and was unable to make a reservation change via phone because it had to be in writing. After reading your story, I will never fly on a changed itinerary without reviewing the receipt first. From a contractual standpoint, they rendered the services to you and you authorized them to charge your credit card. This particular situation is appallingly unfair for you, and I hope you continue to share your story so that others can learn from it. I hope your next trip with your significant other is much less costly and with few surprises. Safe travels!
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