You’ve been through 43 hours of hell. US Airways definitely let you down. There were so many points of failure. I would feel terrible hearing this story from an individual. To think that you were traveling with a family makes it unconscionable.
I do believe that you’ve done everything right by writing a complaint to US Airways. At this point, you could request more compensation by building a logical argument. However, legal action is very unlikely to yield favorable results. They fulfilled their end of their contract with you by getting you to the destination and back—even though they did a horrific job. Wet luggage, poor customer service, and no kosher meals constitutes as bad service, but not a breach of contract.
I respectfully disagree with one small part of your complaint. You mentioned that you, your pregnant wife, and two toddlers did not eat for 12 hours. The airline is not responsible for making sure that everyone is fed. I’m sure you expected meal vouchers, but please do take care of yourself—the airline certainly doesn’t have a responsibility there.
At the end of the day, I wish you could sue them and win big. This situation is unfair, but I think the vouchers is as far as you can get. Best of luck on your next travel. Certainly, it couldn’t be worse! Congratulations on your new child in advance.
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