eliis379 - Have you contacted Customer Relations for a response to your concern?The policy changed April 10, and it's quite understandable there would be confusion over the numerous information emails/receipts that would have been in your possession. The Media is going to want to know what the official word was from AC so they can nail someone there as well so do some pre-work. Not being there, I can't speak to the situation but everything is electronically signed by everyone who came into contact with you and if it was a short amount of time it will be apparent. I know everyone wants to spend the least amount of time at an airport as possible, but it's just not possible in todays environment. Good Luck
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