[ellis379]

Yes I contacted them both on phone and via email. The email to the news media was also sent to air Canada. No response. If I was to hear this as a story from someone else I wouldn't believe it. After failed attempt to check in at kiosk, I went directly to counter to check in, there was no line up, and after a friendly hello and chit chat with agent I was told I was to late. I hope there is a digital record. I also had my brother with me, and we know it was 37 minutes before flight time After the attempt at checking in.
The real issue is lack of customer support . Turn away a customer over a policy, and then try to over charge on later flight. Over charge by $800 per ticket.
I just want others to know about it. If I had any idea something like this could happen I would have used West jet. Last year I booked 210 return flights for employees, I put an end to our company using air Canada today.