Complaint: In-flight Issue Sexual harassment on board
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Old Apr 29, 2013, 9:18 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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The steward handled this matter VERY poorly, but not every adverse event is a lawsuit. Are you really so emotionally damaged by this that you need to be compensated by Air Canada?

The businessman was drunk, inappropriate and behaved very badly towards you. If anyone should have to pay for this behaviour, it is him. You had a remedy. You could have asked for the airline to arrange for the police to meet the aircraft and have him charged with sexual assualt. Had this proceeded, you could also have sought a civil remedy against the businessman.

Air Canada acted poorly. If he was behaving erratically or was drunk prior to take off, he should have been removed. If he was not, but subsequently started acting badly, he should have been placed in the empty row, where he would not bother other passengers. They have apologised to you for this and provided a small amount of compensation. It is perhaps a bit tokenistic, but the real culprit is the businessman. I think your anger is a bit misplaced.