Ok thanks for the responses. That is all very helpful.
Unfortunately I am in Germany and as far as I know there is no small claims court like in the UK where you can chase up small amounts. German law and attitudes tends to favour the big and powerful (with legal departments) and I don´t have much hope here. Also German companies do not tend to be very concerned about customer satisfaction so I don´t hold out much hope for any complaining letters.
I suppose it is lucky to find these things out with relatively cheap flights rather than with a round the world trip for example. Government really needs to get these airlines under control.
It is shame they decide to rip of their customers as otherwise i find lufthansa to be quite good. Now it is a lose-lose as I will avoid Lufthansa (at inconvenience to myself) and loss to them. Also it seems the airlines are probably as bad as each other in reality.
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