I actually received my return ticket at the same time that I received the flight out...so I started in Kansas City and was returning to Kansas City the same day. American was unable to provide service both directions that day. So they had Midwest provide the return flight. The error was probably made as you said ....but commom sense would say "why would you pay extra to take a bag, just to make a round trip and never be touched by the customer?" I guess that I just wanted my to to get a vaction to the Dallas airport....lol....all of us make mistakes everyday and I understand that....but as you said there was no excuse for the way it was handled after the mistake was made...It should not have to have been the other carriers responsibility to correct the problem. There is also no excuse for the attiute which the agent at American Airlines had...and his total lack of concern in adressing the problem....
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