Airline change fees
To the person that feels it appropriate for the consumer to purchase a service for $220, then request a change which costs them $200 and in net effect never receiving that service - I call that total abuse of the consumer and if you run your business that way - I would hope you fail. The airline industry is government protected and a monopoly. The government only responds when the masses rise up and complain. I would hope this abuse rises to such a fervor that a more reasonable change fee system is implemented.
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