Unresponsive, persistent dodging
They damaged my brand new luggage to the point of its being beyond repair. I submitted the excessively unnecessary original proofs they asked for.
They claimed never to have received the originals.
Six months later, I sent in a third set of copies (now the fourth submission) via a sworn statement. They eventually agreed to pay - at least in principal.
Now, over a year later, they repeatedly demand information, claiming they will make a wire transfer deposit - I have already sent and re-sent, and still have not paid.
When I returned to Spain and finally found, identified, a physical office address, they refused to allow me to come and settle documents in person. They instead required me to re-mail them to their postal box, which I did.
And they still remain unresponsive to actual payment.
By the way, a danger with a wire transfer deposit is that when you share this information, the person or business that has it can re-access your account also to withdraw, and without your knowledge or permission.
Never again with these people. I've instructed my travel agent and friends, and we have all made alternative arrangements when flying in or through Spain.
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