Complaint: Customer Service US Airways Steals From Its Customers
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  #14  
Old May 13, 2013, 3:16 PM
stonecold_1981 stonecold_1981 is offline
 
Join Date: Feb 2011
Posts: 124
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AirlineSympathizer,

How would justify United dropping a lot of benefits from the Premier (now Silver) elite tier and essentially demoting them to a no-status? Don't you think they showed loyalty to United by flying 25k+ miles in a year with them.

Or is loyalty defined by the total number of $ spent with the airline (irrespective of the spending power or need)?

By the way, I don't disagree with your overall premise here. I believe you are saying - so long as you fly enough to make it to the top tier of an airline mileage program, you should stick to one airline.

However, I think Jim's point applies to the an average or even an above-average traveler. There is no reason for such a person to be loyal to a specific airline. The benefits don't justify the cost (in this case cost includes the $$ as well as the service-compromise that people make while selecting an airline).