[djnikki1]

This is the letter I sent to delta that explains my issue:
Required: yes
*Message: I have flown with Delta as long as I can remember because I am
in a military family. When I first started researching prices I called
Delta customer service for pricing and information on disabled seating.
The gentleman informed me that i could book my flights elsewhere to Cape
Town, South Africa but I could call back to be upgraded to economy
comfort at no charge. I booked with Expedia and called the customer care
to get the upgrade. The supervisor told me that she had upgraded my
seats for 3 out of the four legs of y trip.

My seat was fine on my trip from Atlanta to Amsterdam on April 4th.
However, my seat from Amsterdam to Cape Town was a disater. I was seated
in economy with little to no leg room. I have spina bifida and need to
be able to stretch out my legs to prevent my chronic nerve pain from
becoming terrible. Even with an aisle seat there was still no leg room
and I had to sit uncomfortable in pain fir almost 12 hours!

Upon arriving to my hotel in Cape Town, South Africa I promptly called
customer care to complain and confirm that my seat from Johannesburg to
Atlanta was in economy comfort so I would not be I pain for the 16 hour
flight.

From April 5th up untik my departure on April 12th, I spoke with several
departments trying unsuccessfully to get my seat fixed. I was even told
by Flight Supervisor Dennan Ballakistan at Johannesburg that my seat in
economy comfort was bumped and he could see where I was moved frim that
seat for a paying customer. When I inquired getting back my economy
comfort seat he stated they would not move a paying customer, even if I
was placed in that seat by a supervisor over a month ago to accommodate
my disability.

I was appalled and at that point knew I was being discriminated due to
my disability and no one at Delta was going to honor or fix the issue
that was given to me by a supervisor over a month before I traveled. I
made the arrangements a month in advance so I would not have to deal
with any hassles and ennoy my trip, instead I spent every night on the
phone talking with Delta customer care to get them to honor the request
but each time I was told they would not move a paying customer to seat
me back In my seat no matter if the seat was given to me by a
supervisor.

I prefer flying Delta as I feel its a true American company that I am
happy to support. However, I feel that I have been discriminated because
of my disability and would like Delta to either refund my money for the
DL201 flight or some other compensation that Delta deems necessary to
correct the situation unjustly caused upon me. Thank you for your time.