It is not at all that I am not sympathetic to your needs as a person with a disability. The seats in coach are bad enough for people without a disability, so I imagine with a leg brace this is even harder. What is at issue is that the supervisor offered you a discretionary upgrade, but this is not required under the Air Carriers Act and the failure to deliver this to you throughout your journey does not constitute discrimination. Although the DOT is the correct next step if you wish to escalate your complaint, I think it is highly unlikely you will prevail.
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