Reply
Well, to be honest I wasn't anticipating any argument from you, so you don't have to be so smug about anything. Smugness just puts people off.
But my point was that, if you take the point of view of the reasonable person, then how I was treated was unreasonable. For your information, I was charged excess baggage for other things as well, and frankly, for those charges, I don't mind so much. Would I rather not have been charged for those few kgs? Yes. But at the end of the day, I can't say anything because yes, it was indicated on their website that 7kg is the hand-carry limit. I could go on about how it was also inconsistent that they indicated the check-in limits much more clearly on ALL their tickets and boarding passes, whereas they didn't do the same thing for their check-in. But at the end of the day, yes, I recognise that the hand-carry limit was indicated clearly and unambiguously, as you put it, even if with not as great a demonstration as for their check-in. And, by the way, I did check my weight limit for my check-in before going to the airport which is why it was 2kg under the limit.
However, with regards to the laptop bag, you just can't say that it's the same, not just for the degree of demonstration, but simply that it really isn't as clear and unambiguous. You might say that it's not logical to refer to common practice, but being illogical is very different from being reasonable. It's like putting fine print (and then again there wasn't even fine print for the alleged laptop regulation to start with) and then expecting your customer to go read up on every single detail, even if you produce a fat book of 1000 pages for the customer to refer to. That's just being unreasonable, and that is my point here.
Throughout the whole affair, I have acted in a reasonable way, and in complete good faith. My point is that Emirates didn't.
And, on top of that, just since we're at it, when I was asking them about the excess baggage charges at the airport, they simply ignored my questions, which were very valid since I was being charged. You might say, oh but it's all on-line, but service staff are there for a reason. It's completely reasonable to expect them to answer your queries, even if your queries are all on the FAQ list on-line, assuming your queries are reasonable. And my queries were reasonable.
You can't use the excuse that "well it's all on-line, you should have read all the FAQs" to shrug off unreasonable behaviour, that's my reply to you in short. I reckon that you yourself don't read all the FAQ lists of all the shops you enter and every time you buy a product. Which is why it boils down to reasonableness, which is something that Emirates lacked throughout the entire proceeding.
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